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Frequently asked questions

Everything you need to know about your stay with us

Find answers to all your questions about staying with us at Loerie Roep. From booking details and amenities to travel tips and local attractions, we’ve got everything you need to make your stay seamless and unforgettable.

What is the cancellation policy?

We understand plans can change. For direct bookings:

Cancel 1 month before arrival: Free cancellation.
Cancel 30-21 days before arrival: 25% of the booking total will be forfeited.

Cancel 21-15 days before arrival: 50% of the booking total will be forfeited.
Cancel 14-0 days before arrival: 100% of the booking total will be forfeited.

Please note, if you booked through a third-party platform, their cancellation policy applies.

What is the payment policy?

To confirm your booking, a 50% deposit is required immediately if your booking is made more than 14 days in advance, with the remaining balance due 14 days before arrival. For bookings made 14 days or less before arrival, full payment is required at the time of booking. Additionally, for one-night stays or bookings under R2000, full payment is required upfront, regardless of the booking date.

What are the house rules?

Smoking inside the apartments is not allowed, and pets are prohibited. Open flames or candles may only be used in the designated braai area. Check-in is available between 16:00 and 21:00, and any late check-ins require prior approval. Check-out must be completed by 10:00. Quiet hours are observed from 22:00 to 07:00, and loud noise, including car music, is not permitted. Visitors must be pre-approved, and additional overnight guests are not allowed without prior approval. Damages must be reported and paid for immediately, and all pool rules must be followed.

What are the pool rules?

To ensure safety and enjoyment, glass bottles or containers are not allowed near the pool; plastic glasses are provided. Excessive alcohol consumption, pool parties, or personal music are not permitted as Loerie Roep is a tranquil space for relaxation. Children under 14 must be supervised by an adult at all times. For safety reasons, pool use is prohibited during thunderstorms or heavy rain. Guests must wear proper swimwear, and towels must be used on sun loungers. Non-compliance with these rules may result in restricted pool access or expulsion from the premises.

What activities are nearby?

Loerie Roep is ideally located for exploring some of South Africa’s most iconic attractions. A must-do activity is a visit to Kruger National Park, just 40 to 50 minutes away, where you can spot the Big Five or book a guided tour for R460 per person. The Panorama Route offers breathtaking scenery, including stops at MacMac Pools, Lisbon Falls, and the Three Rondavels, all within an hour's drive, with various costs per stop. If you prefer something closer, the Lowveld Botanical Gardens in Nelspruit are just 15 minutes away and offer stunning landscapes and wildlife for R40 per person. For a relaxed outing, visit Kaapsehoop, known for its wild horses and scenic hikes, located 40 minutes away. Adventure seekers can enjoy ziplining, the Big Swing, and other adrenaline-filled activities within a 30-minute to 1-hour drive, with prices ranging from R250 to R600 per person. For a mix of shopping, dining, and entertainment, the Casterbridge Lifestyle Centre in White River is only 20 minutes away and perfect for a half-day or full-day trip.

Is Loerie Roep family-friendly?

Yes, Loerie Roep is perfect for families. Our accommodation units cater to groups of all sizes, and the property offers plenty of space to relax and enjoy. However, please note that children must be supervised at all times, especially near the pool.

Do you provide meals or breakfast?

Loerie Roep does not offer meals, but each unit is equipped with a fully functional kitchen or kitchenette for self-catering. There are also fantastic dining options nearby, and we’d be happy to recommend local restaurants.

Is there WiFi available at the property?

Yes, complimentary WiFi is available throughout the property, ensuring you stay connected during your visit.

Is Loerie Roep pet-friendly?

Unfortunately, we do not allow pets on the property to ensure the comfort and safety of all our guests.

What activities are available on the property?

On-site, you can enjoy the serene garden, take a dip in the plunge pool, or relax with breathtaking mountain views. Our peaceful environment is ideal for unwinding after exploring the local attractions.

What are your check-in and check-out times?

Check-in is available between 16:00 and 21:00. Any late check-ins must be pre-approved. Check-out is by 10:00.

What should I bring for my stay?

We recommend bringing personal toiletries, sunscreen, insect repellent, and any specialty food items you may need. Towels and basic amenities are provided in each unit.

Do you offer guided tours or transportation?

While Loerie Roep does not offer guided tours directly, we can connect you with local guides for Kruger National Park or other attractions. Guests must arrange their own transportation, as we do not provide shuttle services.

What add-ons are available, and how do I book them?

Loerie Roep offers a variety of add-ons to make your stay even more enjoyable. Choose from practical options like early check-in, late check-out, baby beds, or laundry services, as well as indulgent extras like bottles of wine, champagne, or soft drinks. For your outdoor needs, firewood and charcoal are also available. Add-ons can be booked during your reservation or requested directly with us before or during your stay, subject to availability. Prices are fixed and include VAT, ensuring a seamless and convenient experience.